Your Local Glass Repair and
Replacement Specialists

FAQ

I need my vehicle fixed now! Call us. We are your go to guys!!

What information will I need when I call?

  • The year of your vehicle (If you are not sure, check the title, registration or manufacturing date located on the outside driver side door jam) or ask us and we'll help!
  • Make and Model
  • Which window that needs a replacement
  • Color of the glass (Green tint, Blue tint, Bronze tint or Privacy) Not sure? We can help!
  • If you are going through your insurance company

How long does my car have to set after a windshield installation?

Most windshield installations require that the car remain out of service for 2-3 hours depending on the humidity and temperature. Here at Suncreek, we only use essex (an OEM urethane) beta one which is a high modulus non conductive urethane that allows for one hour drive time.


What do I need to do after a windshield installation?

Here are some post installation guidelines:

  • Do not pressure was your vehicle for 24 hours
  • Leave a 1/4 inch gap in your door glass to prevent build up of air pressure in the car. This build up of pressure can cause the windshield to leak.
  • Do not slam the doors for the first 24 hours
  • Limit driving for the first 24 hours if possible
  • Remove any tape that was used after 24 hours

Will my car be kept inside and secure?

Yes, our facility has room to store and work around your car. Our building is monitored by a security system tied in with both the police and the fire department.


What is the difference between my windshield and the other glass in my car? Isn't glass just glass?

No, there's a very important difference between your windshield and the rest of the glass in your vehicle.

Your windshield is made of LAMINATED SAFETY GLASS. What makes is unique is its special construction which is designed to offer optimum safety in the event of a crash. LAMINATED SAFETY GLASS is made up of two pieces of glass, with a thin layer of vinyl sandwiched between them. The three pieces are laminated together by applying heat and pressure in a special oven called an Autoclave.

The side and the rear windows are made of TEMPERED GLASS. As the name implies, the glass has been 'tempered', i.e., put through a special process where it is heated, then rapidly cooled. This 'tempering' process makes the glass many times stronger than un-tempered glass of the same thickness.

Upon impact, TEMPERED GLASS is designed to disintegrate into small pieces of glass about the size of popcorn kernels. There should be no large jagged pieces of glass to injure the driver or passengers. However, the force necessary to break a piece of tempered glass is considerable more then an un-tempered piece.


I have a crack or a ding in my windshield – is it really important that I fix it right away?

Yes! It's important for two reasons:

If you wait too long, and you let the damage remain without having it fixed, the more dirt and debris will collect in the break and make it tougher to fix and may cause the rock chip to spread. If it gets too big, it?s very likely that a replacement will be necessary.

The second reason to have a damaged windshield fixed is for your own safety. If your windshield is weakened due to damage, it could be dangerous to you and your passengers in the event of an accident. Also, damaged glass may cause optical impediments when driving, particularly at night, which is a significant safety hazard.


What does O.E.M stand for?

O.E.M stands for Original Equipment Manufacturer. When you purchase a new vehicle and drive if off the showroom floor, every component on the vehicle is considered to be O.E.M. When you replace a part such as a windshield that is not made by the car manufacturer you are replacing the O.E.M part with an aftermarket part. In any event, we will use OEM glass in available or a high quality aftermarket part in your vehicle.


Will you replace the stickers on my windshield?

Our trained technicians will remove most affixed stickers and items from your windshield for easy application to the new piece of glass. For example; if your new Mercedes Benz comes from the factory with an attached decal then we will install a new one for you. Some decals are non-transferable and we can advise you which ones are not.


How long does it take to do installations on antique autos?

Depending on the make, model, year and what glass needs to be replaced, it could be anywhere from a couple hours to as long as it takes to get the job done. No car is rushed to get it out of the shop!


What is the cost for antique glass?

Cost depends on many variables. Give us a call or stop by for a free quote.


What payment methods do you accept?

We accept cash, checks and all major credit cards.


What does my Quote include?

Your quote includes the cost of the glass and labour. Local taxes, as well as any required moldings, may be an additional charge. The technician will notify you of any additional charges prior to completing the work.


How long have you been in the glass trade?

The owner has 26 years automotive and carries a journey man auto glass technician certificate.

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